ice365 Privacy Policy
This policy describes in detail how your personal information is collected, used, stored, and protected on the ice365 platform.
ice365 ("we", "us", or "platform") is a trusted online gaming and betting platform in Bangladesh. We place the highest importance on the privacy of our users. In this policy, we have clearly stated how your personal information is collected, for what purposes it is used, how long it is stored, and how it is kept secure.
Protecting your privacy is a core commitment of ice365. We use SSL encryption and modern security technology to keep all your information secure. If any changes are made to this policy, we will inform you by publishing a notice on our website.
1 What information we collect
We collect various types of information when you create an account and use services on the ice365 platform. This information is essential for improving our service quality and providing you with a safe gaming experience.
1.1 Personal identification information
- Full name (in Bengali or English)
- Date of birth (for age verification — minimum 21 years)
- Email address and mobile number
- National ID number or passport number (for KYC verification)
- Residential address
1.2 Financial transaction information
- bKash, Nagad, Rocket, or Upay account number (partial — the full number is not stored)
- Deposit and withdrawal amounts and dates
- Transaction reference number
- Payment method type
1.3 Technical information
- IP address and device type
- Browser version and operating system
- Time and duration of access to the platform
- Cookie and session data
- Referral source and navigation patterns
1.4 Gaming activity information
- Play history, bet amounts, and results
- Bonus and promotion usage information
- VIP tier and points details
- Responsible gaming limit settings information
2 How information is used
ice365 uses your information only for specific and legitimate purposes. We never sell your information to third parties or share it without authorization.
- Account management: To create, verify, and keep your account secure.
- Identity verification (KYC): To prevent fraud and confirm age (minimum 21 years).
- Financial transaction processing: To complete deposit and withdrawal requests promptly.
- Customer support: To help resolve your issues via live chat and email.
- Security assurance: To prevent unauthorized access, fraud, and money laundering.
- Platform improvement: To analyze user experience and improve service quality.
- Responsible gaming: To identify gaming addiction and provide necessary warnings.
- Legal obligations: To comply with applicable laws and regulations.
3 Information sharing and disclosure policy
ice365 does not sell your personal information to third parties. However, limited information may be shared in certain circumstances:
3.1 Service provider partners
We work with trusted partners for payment processing (bKash, Nagad, Rocket, Upay), technology support, and security services. Only the information necessary to provide the service is shared with these partners, and they are required to comply with our privacy policy.
3.2 Game provider companies
Limited technical information may be shared with Pragmatic Play, Spribe, JILI, PG Soft, and other game providers, which is essential for game operation. This information does not include your personal identity.
3.3 Legal obligations
We may disclose information when legally required in the following circumstances:
- By court order or valid legal process
- In investigations of fraud, money laundering, or other criminal activity
- In urgent need to protect the safety of other users
- Upon a valid request from an applicable regulatory authority
4 Cookies and tracking technology
The ice365 website uses cookies and similar technologies. Cookies are small text files stored in your browser that help improve your experience.
Essential cookies
These cookies are necessary for maintaining login sessions, security verification, and core platform operations. They cannot be disabled.
Performance cookies
These cookies are collected to analyze how you use the platform and improve service quality. They collect anonymous data.
Preference cookies
These store your language preferences, layout settings, and personalized experience. They make your next visit more convenient.
Cookie controls
You can delete or block non-essential cookies through your browser settings. Please note that disabling essential cookies may cause some services to not work properly.
5 Data security measures
ice365 applies the highest industry-standard security measures to protect your information. Our security framework operates at the following levels:
- SSL/TLS encryption: All data exchanged between you and our servers is fully encrypted.
- Encrypted data storage: Stored sensitive information is protected with modern encryption algorithms.
- Two-factor authentication: The option to enable a second verification layer for additional account security.
- Regular security audits: Regular security reviews are conducted by third-party experts.
- Access controls: Only authorized staff have access to specific information, and every access is logged.
- Automated suspicious activity detection: Unusual logins or transactions are immediately identified and blocked.
- Data backup: Secure, encrypted backups of data are maintained regularly.
6 Data retention period
ice365 stores your information only for as long as necessary. Different retention policies apply for different types of information:
- Active account information: While the account is active and for a defined period after closure as required by legal obligations.
- Financial transaction records: For the period defined under applicable financial regulations in Bangladesh.
- KYC verification documents: For a defined period after account closure to meet regulatory requirements.
- Customer support communications: To ensure issue resolution and for quality control purposes.
- Technical log data: For a defined short-term period for security analysis.
Once the defined retention period ends, information is fully and securely deleted, or processed through anonymization in a way that makes it impossible to identify you again.
7 Your rights
As a user of the ice365 platform, you have the following rights regarding your personal information. Contact our support team to exercise these rights:
Right to access
You have the right to request to know what information we hold about you and to receive a copy of it.
Right to rectification
You have the right to request correction of any inaccuracies or incompleteness in the information we hold about you.
Right to erasure
You have the right to request deletion of your information where there is no legal obligation to retain it. Some information may need to be kept for a defined period to meet legal requirements.
Right to restrict processing
In certain circumstances, you may request that the processing of your information be restricted.
Right to object
You have the right to object to the use of your information for marketing purposes, and we will act on that immediately.
Right to data portability
You have the right to receive your information in a structured, commonly used, and machine-readable format.
To exercise any of the above rights, email us at [email protected] or contact us via 24/7 live chat. We will generally respond to your request within 30 business days.
8 Protection of minors' information
ice365 is a gaming platform for adults only. This platform is for users aged 21 and above only.
If you suspect that a minor has created an account on this platform, please notify our support team immediately.
9 Third-party services and limitations
Some trusted third-party services are used to operate the ice365 platform. These service providers have their own privacy policies that apply to their platforms.
We would like to clarify the following:
- When transacting via bKash, Nagad, Rocket, or Upay, that platform's own policy applies.
- When connecting to game provider company servers, limited technical information is exchanged.
- ice365 does not share personal information with any external social media or third-party advertising networks.
- If this platform contains links to external websites, ice365 is not responsible for the privacy policy of those sites.
10 Changes to this policy
ice365 may update this privacy policy from time to time to keep pace with changes in our services, technology, or legal requirements.
- Any significant changes to the policy will be prominently published on the website.
- The date of the change will be noted at the top of the page as "Last updated".
- For material changes, we will send a notice to your registered email.
- Continued use of the platform after changes will be considered as your agreement to the new policy.
We encourage you to review this page regularly to stay informed about your rights and our policy. If you have any questions about this policy, please contact us.
Have a question about
privacy?
Our 24/7 support team is always ready to help with any questions you may have. Contact us via live chat or email.